Booking conditions

Please read Important Information along with these tabs carefully before you book, as they detail the terms and conditions of the agreement between us and also contain important information about your course and travel services provided by us. Our courses and travel are as advertised by us and the nature and type of our services and any restrictions which may apply are also detailed here and in Important Information.

When you book with us, you can be sure you are booking with a reputable company and that your money is fully protected. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and from our website and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL number 2036 administered by the Civil Aviation Authority and a bond held by ABTA. Our ABTA number is V2151

When you buy an ATOL protected air holiday package or flights from us, you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements. This booking is authorised under our ATOL number (licence number 2036) and is protected under the ATOL scheme.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will also be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For further information about financial protection and the ATOL Certificate please go to

We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. It is a term of this agreement that money accepted by a travel agent acting on our behalf is held by that agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to the ATOL holder as long as the ATOL holder does not fail. For further information visit

Your monies are also protected by way of a bond held by ABTA. Our membership number is V2151. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at

The contract between us is made on the terms of these booking conditions and Important Information which are governed by English Law. If you booked your coursein any jurisdiction other than in Scotland or Northern Ireland (including any booking via the internet), this Agreement and any claim or dispute arising from or related to this Agreement, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim. If you booked your course in Scotland or Northern Ireland the courts of these countries will have jurisdiction. Our contract with you is deemed to be made at the offices of The Mountain Cookery School, 3 Vencourt Place, London W6 9NU.

The type of arrangements you book will decide if your contract is with us or another supplier of travel services. Your contract will be with us if you book at least 2 or more of the following services when the services are taken together and also either a) cover a period over 24 hours or b) include overnight accommodation: 1. transport 2. accommodation 3. other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. We will need to be aware that you have booked more than one arrangement with us.

For all other arrangements, excluding accommodation only bookings, we are a booking agent for other suppliers and your contract will be with them. We accept no responsibility for their actions or omissions. Copies of the conditions of these suppliers are available on request and we recommend that you ask for these.


You must be at least 18 years of age to book a course with The Mountain Cookery School and if you are under 18 and travelling with us, an adult must accompany you. There may be other age restrictions on certain of our offers or services and these will be detailed in these offers or the descriptions of these services.

Please be aware that if you book through a travel agent, any advice or information they may give you which is not based on advice given by us to them, is their responsibility. This includes descriptions and photographs. We cannot accept any responsibility or liability if incorrect or misleading information is given to you in these circumstances. When you ask us or your travel agent to confirm your course booking you guarantee that you have the authority to book and accept on behalf of your party, the terms of this booking contract which incorporates the information, restrictions and obligations set out in our Important Information sections and of any terms and conditions of carriage. You accept that all this constitutes the entire agreement between us with regard to your booking and travel arrangements. No variations to these conditions shall be valid unless agreed by us in writing. You also consent to our processing personal information about you and members of your party.

Whatever the number of people in your booking, once you have confirmed your reservation, we will only deal with the lead name for the booking in all subsequent correspondence of any kind. The lead booking name is the person responsible for ensuring the accuracy of personal details supplied and for ensuring this important information is passed to all members of the booking.

The party leader is also responsible for passing on any information regarding the booking including (but not limited to) accommodation details, schedule changes and timings to members of the party and for notifying The Mountain Cookey School of personal circumstances (such as reduced mobility or dietary requirements) of any member of the party.

When you book with us
When you ask for your booking to be confirmed, we will do our best to meet this request and, if so, we will send (usually by email) written confirmation in the form of a Confirmation Invoice. A contract is not made until the date shown on our Confirmation Invoice or, if you book within 7 days of departure, when we accept your full payment. We aim to despatch Confirmation Invoices 2 – 3 days following receipt of your deposit/final payment and booking form/confirmation. Please contact us if you do not receive an invoice within 7 days.

As verbal descriptions and telephone conversations are subject to interpretation and cannot be proved or confirmed, we accept no liability for these. Therefore all telephone bookings and quotes are subject to our written confirmation and this is why it is important that you check your invoice as soon as you receive it. You must send us a completed and signed booking form (available from our website or office) or an email confirming the details required on the booking form.

If there is any change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If there are any omissions or errors on your Confirmation Invoice please tell us (or your travel agent) immediately as items not mentioned on your invoice will not be supplied (this includes any dietary requests). If we have not heard from you within 7 days we will presume that all details are correct. Any changes you make to your booking after confirmation will incur an amendment fee and in the case of a scheduled airline this can be as much as 100% of the cost of the flight.

There may be some instances where we are not able to confirm some of our arrangements straight away (such as transfers or some ground arrangements) in which case this will be indicated on your invoice. A contract for these arrangements will only be made when we have confirmed them in writing, usually by means of an additional invoice. Errors in costings are very rare. However, if there is an obvious error on your invoice we reserve the right to correct this as soon as we are aware of it.

If you wish clarification of information or to include things in your contract, please request these in writing and we will confirm our acceptance in a written confirmation.

If you are travelling on any other type of transport including scheduled flights, names as they appear on passports must be supplied at the time of booking. These must be correct as changes to scheduled flights (including spellings of names, as well as times) will incur a 100% cancellation charge by the airline. Please be aware that any monies paid in order to go ahead with a request for our services constitutes a commitment to proceed with the booking if your request can be fulfilled. Such monies are non-refundable unless the request cannot be fulfilled.

Your contact details
When you book with us and ask that documentation (which may include e-confirmations and e-tickets) be sent to you by email, we will use the email address you have given us. We assume that this address is correct and that you check it regularly and, importantly, that you accept the risks associated with this means of communication. We cannot be held responsible if we have sent emails to you and you fail to receive them (due to a full inbox for example or spam filter). So please check you have received all documentation promised and that all the details therein are correct.

For certain departure dates we may hold an option on your chosen accommodation for up to 2 days (unless otherwise specified). After this, it will be expired automatically unless you have confirmed your booking with a payment. Please be aware that an oral request or provision of an option does not give rise to contractual obligations to you or to The Mountain Cookery School and may be cancelled by either party. We do not hold options on late availability prices or for holidays on peak dates. All options expire at the end of the final day stated.

It is an express condition of booking that you have adequate travel insurance offering cover for (but not limited to) delayed departure (outbound and inbound), resort closure due to force majeure and hired equipment. You must ensure that your insurance covers you for all the activities you undertake during your stay, such mountain biking or climbing and that your policy covers you for hired equipment if this is what you chose to do. No liability will be accepted by The Mountain Cookery School for any clients travelling without adequate insurance. Please refer to the insurance section of our website for more information.

Paying for your course
You will be required to pay a deposit to secure your place on the course unless you book within 10 weeks of departure in which case full payment is required. The amount of the deposit will be specified at the time of booking and will vary according to your course arrangements. This is because some suppliers require full payment at the time of booking. In this case these amounts are non-refundable and this can be as much as 100% of the holiday price.

We reserve the right to increase or decrease these amounts and will notify you at the time of booking. Once confirmed, your booking deposit and any amendment charges are non-refundable except in the circumstances specified. Deposits may be claimable on insurance, subject to terms. All money paid to your travel agent will be held by the agent on our behalf.

We will send you a confirmation invoice detailing the remaining amount to pay for your course. If this is not paid at least 10 weeks before your departure, we reserve the right to make a surcharge of £10 per overdue day per booking, reduce/remove free places and then to treat your booking as cancelled. In this instance cancellation charges apply and these may be up to 100% for certain services supplied.

You can pay for your course using credit card or debit card (e.g. Visa debit, Switch, Connect). You may also pay by cheque or bank transfer. Please contact us for details. In line with most tour operators there is a charge for use of credit cards of 2% (Visa and MasterCard), and at least 2% for all non-UK credit and debit cards (subject to related charges). An additional surcharge will be applied for use of multiple cards for a single booking (£10 per card). Dishonoured cheques will be treated as a cancellation, with relevant charges payable. N.B – We are currently unable to accept American Express payments. Travel documents will not be dispatched until final payment has been received.

The price you pay
Our prices are correct on the date published but we reserve the right to increase or decrease our prices at any time prior to booking. We will be able to tell you or your travel agent the up-to-date price of your chosen holiday prior to confirming your booking. Please note that telephone bookings may incur an additional charge, please check at the time of booking.

Should any costs increase, we will absorb and you will not be charged for any increase up to 2% of the price of your travel arrangements with us, which excludes insurance premiums and any amendment charges. We will only pass on an increase above this amount, plus an administration charge of £1.00 per person together with an amount to cover travel agents’ commission. These changes will be shown in an Amendment Invoice. If this means that you have to pay an increase of more than 10% of the price of your course price (excluding admin/credit card charges), you will have the option of accepting a change to another course if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. The increase will be considered a Major Change and you will be entitled to the alternatives detailed in this section including the compensation stated.

Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your Amendment Invoice.

Should the price of your course go down due to the changes mentioned above, by more than 2% of your course cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

The price quoted on your Amendment Invoice is guaranteed unless you change your course. Any increases in our costs which occur after this will be borne by us.
Please remember that promotional offers and discounts are only valid at the time of booking and cannot be applied retrospectively.

Should you instruct your debit/credit card company to ‘charge back’ any payments properly due from you in respect of your booking, we will charge you an administration fee of £10 per incident plus any associated costs. We further reserve the right to cancel your booking and take legal action against you for recovery of the outstanding money.

Our prices are based on the exchange rates and other costs prevailing on 21/03/16: £1 = €1.2837 (source:

Cancellations and amendments BY US
We plan our course arrangements many months in advance. Therefore it is occasionally necessary to make changes to the course as described on our website and we reserve the right to do this at any time. We, or your travel agent, will notify you of any changes before you book. If you have already booked we will notify you as soon as we can.

Your invoices will always show the latest planned route timings and these will be subject to change. The times on your tickets or e-tickets may also change due to circumstances beyond our control but it is important that you check these as soon as you receive them in case they differ from the estimated timings on your invoice.

Our aim is always to try and provide you with the course you have booked. But if, for example, there are not enough people booked on the course we may cancel it. We reserve the right to cancel your course in any circumstances (without any further liability to you) but if we do you will be entitled to a refund or accept an alternative course from us of equivalent or similar standard and price (if available). In either instance we will pay compensation as detailed unless we cancel the course due to one of the events described in Events Beyond our Control, or because you have failed to pay on time or because we do not have sufficient bookings to operate the course. We will always refund the difference in price if the replacement course is of a lower price.

We reserve the right to move bookings of up to 4 people to an alternative accommodation in the event that there are no other bookings in the original accommodation.

Most of the changes we are obliged to make are minor changes to arrangements for which no compensation or refund is due. Many of these are defined below. If we are forced to make major changes (as or similar to those defined below) we will advise you as soon as we are in a position to do so and you have a number of options (subject only to the section on Events Beyond our Control below). Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes are given below.

Minor changes: alteration of airline/flight routing, of aircraft type, of overseas arrival airport/seaport/station, of outward/return flights/travel timings by less than 12 hours, change of accommodation to another of the same or higher standard and any other change not specified as a major change (below).

Major changes: change of UK airport (excluding airports in the same region e.g. London, Gatwick, Heathrow, Luton, City Airport or Stansted and departure points London and Ashford and Ebbsfleet), resort, flight times by 12 hours or more, or change to a lower standard of accommodation and cancellation of course.

If we are obliged to make a major material change to the course you have booked and for which you have received a confirmation invoice, or if we cancel the course within 63 days of the original departure date you may choose to:

(a) accept the new course arrangement offered by us
(b) purchase a replacement course from us at the current selling price, if one is available or

(c) cancel your course and receive a full refund. We will pay compensation as detailed unless the change is for reasons beyond our control as described below. We will have no other liability to you.

We will always refund the difference in price if the replacement course is of a lower standard and price. You must notify us of your choice within 7 days of our offer of alternative course arrangements. If you do not, we will assume your acceptance of the new course arrangement.

So that we can plan and continue to offer the same high level of customer care, we reserve the right to change outbound and/or inbound travel by air to coach or train travel should force majeure circumstances dictate. When you book with us you accept that this is a change we are entitled to make that will not, in force majeure circumstances only, be considered a significant change.

Notification of major change more than 63 days before departure £0,
62-43 days £10 pp;
29-42 days £20 pp;
15-28 days £25 pp;
0-14 days £30 pp.
We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the course cost.

Compensation will be paid to each full fare paying adult in the booking. Any children not paying the adult price will receive 50% of these amounts. Children or adults on free places will not receive any standard payment.

Events beyond our control
FORCE MAJEURE: This means that we will not pay compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural disasters (such as avalanches), nuclear disaster, fire, adverse weather conditions, epidemics, technical problems with accommodation or transport, closure or congestion at airports, stations or ports, cancellations or changes of schedule by carriers or alteration of aircraft type by suppliers, or suppliers ceasing to operate due to adverse weather conditions and all similar events outside our or their control or any similar events.

Cancellations and amendments BY YOU
If you wish to change any details of your booking we will do our best to help. However, in the case of major changes (such as those that will lower the basic price of your course or that would cause your holiday to cease being a package holiday) will be treated by us as a different course and cancellation charges apply. Changes to your accommodation and flight within 70 days prior to departure will also be treated by us as a different course and will also incur cancellation charges.

If we are able to change your course details without cancellation (i.e. without it constituting a different course as defined above) we will make an amendment charge of £35 per change per person if more than 70 days before departure. Within 70 days of departure the fee will be £50 per change per person.The price of your new travel arrangements may not be the same as when you originally booked. The new price will be that which applies on the day you asked for the change.
If you wish to make a change to your course whilst in resort (i.e. extending or reducing your course or changing accommodation) this will be subject to availability. Any such changes must be advised to us in writing either via our local office or our head office in London. Any additional costs including administration fees must be paid locally.

Most scheduled carriers and some charter carriers, other than our own, prohibit changes (including name changes and times) and require that new tickets be purchased or charge a high amendment fee. These charges will be passed on to you. Once tickets (including e-tickets) have been issued and sometimes even before they have been issued, any changes at all to the ticket (including initials) will result in you having to pay for the cancelled ticket and buy a new ticket at the full cost. Therefore it is important that you take great care when providing names and departure details. If your change means that we have to send you new tickets, we cannot do so or refund you until we have received all your travel documents including your tickets.

Cancellations must be confirmed in writing (email or letter) by the person who made the booking/signed the booking form (recorded delivery advised) or by your travel agent – also in writing. We cannot accept verbal cancellations. Once you have cancelled your booking we will send you a cancellation invoice (usually by email). If you have not received this within 14 days please contact us.

To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your course, the cancellation charges below are payable (including extras) from the date we receive written confirmation. The more notice you give us, the less we charge. The person who made the booking is responsible for this charge.

Please remember that for some course arrangements the cancellation charges may be higher than those shown. In these cases 100% cancellation fee applies as soon as the booking is made and the ticket issued. In these instances the charges below are as a % of the cost of all the remaining arrangements and the non-refundable charges will be added to these.

The number of days prior to departure is taken to be from the day on which written notice is received by us: cancellation 70 days or more prior to departure = loss of deposit

Cookery Course cancellation fees
22-35 days = 35%
15-21 days = 55%
8-14 days = 75%
7-4 days = 95%
3 days or less = 100%

Our liability to you
The following applies where we are providing a holiday package. If we are providing transport only or accommodation only, or are acting as a booking agent, this section does not apply to you and we accept responsibility only for the proven negligence of our employees when acting in our employ.

Except where we are your booking agent, this section covers injury, illness or death whilst you are using the holiday services that we have arranged. We do not have any direct control over the way our suppliers provide their services but everyone employed or contracted by us is expected to carry out their duties properly. If they fail to carry out their duties properly or at all and that fault results in your injury, illness or death we may make a payment to you which would be similar to one you would receive under English law in an English court.

We have taken all reasonable care to ensure that the services that make up your course are provided by reputable suppliers and businesses. These organisations follow local and national regulations and laws of the country in which they operate. However, overseas safety standards often differ from those in the UK and in some instances may not yet meet EC fire safety recommendations. Our obligations in regard to reasonable care and due diligence will be deemed to have been complied with when provision has conformed with local regulation or, in the absence of this, local custom.

We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall (force majeure); or if resulting from actions of suppliers or employees acting outside the scope of their employment/contract when the accident occurred.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, for example (but not limited to) the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices (3 Vencourt Place, London, W6 9NU. Telephone 020 8600 1658).

We will make such payments for injury, illness or death provided that you accept that:

i) You must bring your injury or illness to the attention of the supplier and ourselves whilst in resort and as soon as possible. You must also write to us regarding your claim within 3 months of coming home from the holiday to allow us the opportunity of investigating it properly
ii) You must include a letter from your GP regarding your illness or injury
iii)You must transfer to us the rights you have against the supplier/other person
iv)You must cooperate fully if we or our insurers wish to enforce these rights
v) Any payments we make may be limited in accordance with international conventions


Your action
We want your course to be as enjoyable as possible, but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking during your stay, we aim to resolve it as quickly and amicably as possible. In order to resolve problems we ask:

(i) That you must report it immediately to the relevant supplier of the services in question and to our Course Trainers, thereby giving them the opportunity to remedy the problem. Part of this reporting procedure is that you complete a form in resort so all parties are clear on the precise nature of the issues involved. It is an express condition of your Agreement that this simple procedure is followed. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

(ii) If you are still dissatisfied we ask that you write to us giving details of your complaint. We do not automatically follow up a report made in resort as in many cases these are resolved. We do not issue refunds in resort as we feel it is important that all the relevant information is gathered in fairness to all involved. Our Representatives are not authorised to promise or make payments or to vary the terms, conditions or information on our website.
(iii) If you write to us, we ask that you do so within 28 days of your return quoting your booking reference and providing details of your dissatisfaction. We will acknowledge your letter and investigate the points you raised and reply within 28 days.
N.B: For your comfort and safety, The Mountain Cookery School reserves the right to only allow access to approved third party suppliers offering goods and services within our properties.

Our action
All written correspondence to our London office is acknowledged and we will reply within 28 days. If we have not been able to finish our investigation after 28 days we will write to you advising you as to our progress.

We can usually sort out any complaints you have. In the event of us not being able to agree you can take the matter to arbitration under a special scheme offered in conjunction with the Association of British Travel Agents. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from

Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances as long as the following requirements are met: i) You must tell us and the supplier involved whilst you are in resort and write to us within 3 months of your return home. ii) You must make a claim under your insurance policy’s legal expenses section (or other if appropriate), send us proof of this claim and repay us the money to cover our expenses if and when your claim is successful.

Your accommodation
Only those people named on your confirmation invoice can use the accommodation or transport (or other service) arranged by us. You are not permitted to share accommodation or transport with anyone else. All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage or loss and Mountain Cookery School shall be entitled to recover costs from the client if necessary before homebound transfer. The party leader shall be liable in the first instance for any claims against the party. You or your party may be denied boarding if you refuse to pay or to undertake a commitment to pay on your return.

Your conduct
We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or affects or threatens to affect other travellers or is threatening, disruptive or abusive towards our staff either in the UK or abroad (this includes on the telephone or in writing). If any of those in charge of operating our course and transfers such as our resort staff consider you or any of your party to be disruptive, they can refuse to allow you to proceed with your travel arrangements. If this means you are prevented from boarding your outbound flight, we will consider your booking cancelled and the appropriate cancellation charges will apply. If this occurs abroad, you will become responsible for sourcing your own accommodation and flight home including alternative arrangements for those who will not travel without you. In any of these circumstances no refunds will be made or compensation paid. We may also make a claim against you (and/or instigate criminal proceedings) if your behaviour has resulted in additional costs to us.

Web descriptions
All descriptions on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. As information is prepared well in advance of the opening of resort it is inevitable that some details will change since content was prepared. This is outside our control.

We reserve the right to make changes to the information on our website at the point of booking or as soon as they are made known to us. Our reservations staff will have the most up-to-date information and we will do our utmost to notify you of changes before your departure. If changes occur after you have booked we will do our best to inform you however, we will limit the advice to what we feel is an important part of our contract or which we fell will affect the enjoyment of your course.
To help us do this, we ask that you advise us of any particular facilities that are important to you at the time of booking.

Photographs of rooms represent the type of accommodation available but not all rooms will be the same shape, size or style. Please note that family rooms are not necessarily larger than the norm. Descriptions of apartments are a guide only, as all are individually owned and differ from one another.
If specific wine, drinks, food or toiletries mentioned on our website are unavailable locally or have been significantly increased in price, we reserve the right to substitute them for suitable alternatives.

We have taken great care and checked all the distances mentioned in this brochure and on our website. However, resort layouts can often be changed when the resorts open for the next winter season and such changes may affect the distances we have mentioned. We do not accept responsibility or liability for advice or information given to you on a website not operated or maintained by us.

Late bookings and special offers
All special offers have a start from and book by date and this is always displayed on our website. Refunds cannot be made for those who have booked before these offers started or offers cannot be extend after the expiry date has passed. All offers are available at the time of booking and cannot be added subsequently.

Special requests
We will always try to meet any special requests and to pass them to our suppliers. Your request will be shown on your invoice to indicate that a request has been made but this is not a guarantee that your request can be fulfilled. Please note that special requests do not form part of our contractual agreement and we will have no liability if they are not met. Due to the additional work required to process special request, we reserve the right to charge an administration fee of £25 per person. This charge does not relate to changes you make to your booking.

Lost property
Whilst we do everything possible to locate lost property, we cannot guarantee to do so or to be able to arrange for your property to be returned. Clients will need to contact our overseas office ( If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance along with an administration charge of £25. We cannot be held responsible for lost property whilst in transit to the UK howsoever this is arranged. We reserve the right to increase the administration charge for the return of lost property for bulky items with special dispatch costs.
EXCURSIONS All the information in this section and on our website form the basis of your agreement with the service providers. All the information on the elements of the services has been provided by the service providers themselves and we cannot accept any liability for errors on their part.

The service providers agree that these conditions are the basis of your agreement with them. All service providers reserve the right to revise elements of these conditions as necessary and we will notify you, on their behalf, of any such amendments. The contract between you and the service provider is governed by the law of the country where the service is performed.

A written confirmation from a provider signifies that the service provider has entered into a contract with you that are subject to both these terms and conditions and those of the service provider. Any monies paid to us have been taken on behalf of the service provider.

All service providers reserve the right to refuse any booking or to alter when operationally necessary their provision (for example but not limited to an alteration to the area covered by a lift pass). This is entirely beyond our control and in this instance service providers will have no further liability to you.
N.B: For your comfort and safety, Mountain Cookery School reserves the right to only allow access to approved third party suppliers offering goods and services within our properties.

Changes and cancellations
Should you wish to cancel a pre-booked service provider element, please be aware that in most instances cancellation fees are levied by the service providers and generally refunds of pre-booked items are not made. As these vary depending on the departure date please ask our office or the service provider for details. Changes to bookings may not always be possible and may incur amendment fees.

The service providers will try to ensure that once confirmed your booking is not changed or cancelled. However, as these details are prepared many months in advance of the start of the ski season, occasionally changes may occur. We are not liable for these changes. Where a service provider is forced to cancel a booking they will endeavour to offer an alternative and, if accepted, any monies paid will be credited to this revised service.

All prices are correct at the time of publication. However, as prices are in sterling, the service providers reserve the right to amend their prices in line with changes in exchange rates. Such changes may apply prior to or at the time of booking or a surcharge may be applied to any pre-booked items to compensate them for alterations in currency exchange rates. We will notify you of such increases or surcharges. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking with them and receive a full refund. You will have 7 days from the date of the issue of a surcharge notice to tell us if you wish to cancel your booking. Otherwise it will be assumed that you will pay the surcharge. The prices of pre-booked items may be less or more than those in resort. Service providers do not guarantee a saving. No refunds are given by service providers for differences in prices of pre-booked items and those in resort. Special offers and discounts may not be available in resort as they only apply to pre-booked items.
In all cases, no refunds can be given in resort for differences in price.

Resort services
Facilities such as lifts, shuttle bus services, saunas, ice rinks and swimming pools may not be operational at the beginning or the end of the season. This may also affect some of the facilities in your accommodation. This may be due to factors such as weather or the number of tourists in resort, repairs or redecoration. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know. At the beginning and at the end of the season building work in resorts may be taking place. We have no control over these building works and are not made aware of their start and finish times.

Data protection and privacy
We are committed to protecting your privacy. We may disclose your details such as name, contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your travelling companions to our suppliers for the purposes of providing you with our services. Only the information necessary for these purposes will be supplied to them.

The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them or required by law. Security regulations may require us to provide government agencies access to data you disclose to us and the air carrier. Where your holiday is outside of the European Economic Area (EEA) controls on data protection may not be as they are in this country.

If we cannot pass this information to the relevant suppliers, we cannot provide your booking. Therefore, in making a booking with us, you consent to this information being passed to the relevant persons. We do not pass information on to any person not responsible for your travel arrangements and we do not sell any information or our mailing list to any outside organisation. Please note that where your information is held by your travel agent this is subject to their data protection policy.

We may contact you with information on offers, new products, competitions or events from our group of companies. Our websites will assume you agree to e-communications when you make a booking. If you do not wish to receive such information please amend your preference on the website or use our unsubscribe facilities on email communications. Once notified by you we will cease using your information in this way.

If our contact with you is via our websites, we may use HTTP cookies to allow us to identify your computer. We use cookies to measure and analyse site usage and to facilitate services on our site. We may also use cookies to target advertising more effectively. The information we collect is anonymous and not personally identifiable.

In some instances we may ask for information on your preferences. This will enable us to tailor information so that it is more relevant. You will be given the opportunity to opt out of this personalisation.

To ensure we meet requirements for security, fraud and to improve our services we may monitor or record telephone calls, internet (WiFi) activity and transactions/activities at all points of contact.

We hold your information for our purposes i.e. to inform you of offers and promotions or to send you our brochures. By accepting our terms and conditions of booking you are consenting to allow us to contact you by post, email or telephone in the future. If you do not wish to receive future marketing material please let us know as soon as possible. Any changes to this important information will be posted on our website.

Mountain Cookery School is owned and operated by Skiworld ltd, 3 Vencourt Place, London, W6 9NU. Our ABTA number is V2151.