Important information

It is essential that all people travelling in your group have adequate insurance that covers all aspects of your ski holiday. It is the responsibility of the group leader to ensure that this is the case for their party members. Weather conditions in the mountains can, at extremes, cause road closures and delays are, therefore, not uncommon. Many insurance policies including annual policies that have a sports section do not cover you for costs associated with events such as travel delays or piste closure. It is a condition of booking that you are covered by a comprehensive  insurance policy which covers these eventualities and any extra activities you wish to undertake. Very rarely force majeure situations (such as bad weather or the forecast thereof) can occur and result in a change or, at the very worst, the termination of your holiday before the due date. In the unlikely instance that this does occur we regret that we will not be able to refund any portion of your holiday (unless our suppliers do), pay you any compensation or expenses you incur as a result. You may be able to claim through your own insurance, subject to terms. It is essential that your insurance covers you for hired equipment. Many service providers offer top-up insurance and we recommend you take this. Details of this will be displayed in the shop and we recommend you read this. Please provide your insurance details when booking so that we know who to contact in case of emergency

Smoking
Our properties operate a non-smoking policy on their property which can include external as well as internal areas. Some properties will charge a hefty fee for smoking in rooms, apartments or on their premises. For specific information on this, please ask at the time of booking.

Parking facilities
May require booking and pre-paying before travel. Please check parking availability and charges at time of booking.

Accessibility
Please not that these premises do not have wheel chair access. For any mobility requirements please contact us directly to discuss.
Price differences: In all cases, no refunds can be given in resort for differences in price between pre-booked items and in those in resort.

 

Excursions
Or other tours not run by Mountain Cookery School that you may choose to book or pay for whilst you are on holiday are not part of your package provided by us. For any excursion or other tour that you book, your contract will be with the operator (service provider) of the excursion or tour and not with us. The decision to take part in any such activity is entirely at your own discretion and risk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Resort facilities / services
Details of all services mentioned on our website, for example bus services in resort, are correct at the time of going to press. However, these may change once the resort has opened and we are not notified by the resort in advance of these changes. Early/late season: Facilities such as lifts, shuttle bus services, saunas and swimming pools may not be operational at the beginning or the end of the season. This may also affect some of the facilities in your accommodation. This may be due to factors such as weather or the number of tourists in resort, repairs or redecoration. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know. At the beginning and at the end of the season building work in resorts may be taking place. We have no control over these building works and are not made aware of their start and finish times.

 

The safety and wellbeing of our guests is of paramount importance to us. We continually strive to improve hygiene and safety standards in all our destinations. All our properties are obliged to meet local regulations although it is important to remember that even in European countries these may not match those in the UK, which are some of the most stringent in the world. In ski resorts particularly, many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourselves with your accommodation, safety procedures and location of fire extinguishers.

 

You are responsible for ensuring that you have a full 10 year passport and other documents/visas as required by the country you are visiting and that these are valid for the duration of your trip. The UK passport office recommends that passports are valid for at least 6 months after your return. Non EU or EEA passport holders should note that flights into Geneva leave from the Swiss side and that they may need relevant visas. Information can be obtained from the embassy or consulate of the country or countries you will be visiting.

If you need to obtain a new passport please ensure you leave enough time for this as delays can occur at holiday times or peak dates. If you do not have a British passport, please check with your own consulate or embassy regarding entry requirements for the country you are travelling to.

View up-to-date-passport information here

The name on the passport must match the name on the ticket, otherwise you may not be allowed to travel. You must inform us as soon as possible if someone changes their name after you have made the booking. Please note there may be an amendment charge and in the case of scheduled carriers, a charge for a new ticket which could be 100% of the original cost.

 

The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this travel information here or call 020 7238 4503/4504. Alternatively you can call ABTA on 020 7008 0232 (calls are charged at 50p/minute).

 

All customers should have adequate holiday insurance cover as the European Health Insurance Card (replacement for the E111) only provides limited cover. View more information on the EHIC here or call 0845 606 2030. Information on free and reduced cost emergency care and medical treatment in most EU countries can be found in the leaflet ‘Health Advice for Travellers’ available from Post Offices, Department of Health Offices, GPs and libraries.